Competing narratives and eLearning

This diagram is more convincing in German, Ja?

In a couple of weeks, I'm presenting a paper at an eLearning conference.  It's about 'competing narratives' (used in a metaphorical sense, but also in a technical sense from the change management literature) at play in the implementation of new eLearning strategies in Higher Education.

If you're already bored, read no further; I'll post something sexy about music or politics in a while.

I'm going to use this blog to post segments of the paper for feedback from interested parties.

The idea of ‘competing narratives’ is a central one in the contemporary literature on change management. Before embarking on any major project or initiative within an organization there is likely to be significantly differing views on how to change, why to change, and, of course, whether to change at all. During the often turbulent process of change itself, individuals and discrete groups within the organization report quite different perceptions even of what it is that is, in fact, occurring. And after the project is complete, competing perceptions remain as to what, if anything, has changed; and if it has, whether for better or for worse (Ogbonna and Harris, 1998; Boddy and Paton, 2003). 

These competing narratives pose a challenge for managers.  While differences of perspective, priority and interpretation are an inevitable fact of organizational behavior, they nevertheless need to be incorporated within a structure or context that allows effective organizational operation.  For instance, structures that permit dissonant world views and competing narratives to paralyze decision-making lead to ineffectiveness and entrenched conflict. On the other hand, “structures which enable those with alternative views, based on detailed local knowledge, to articulate their interpretations of the project and its context … may at first be uncomfortable to those whose interpretations are thus challenged” but can nevertheless lead to successful outcomes for the project as a whole (Boddy and Paton, 2003).  Critical to such success is the centrality of trust in the process of management communication: trust that competing narratives are allowed to be heard, and valued as sincere.  The classic managerial mistake is to marginalize, discount, and therefore demonstrably distrust narratives and perspectives that differ from overarching institutional aims (Paton and McCalman, 2008).

This idea of competing narratives in the organizational change process has immediate resonance for those working to introduce educational innovation in contemporary universities. In particular, the narratives that surround the adoption or rejection of e-learning are distinctive, powerful and emotive.  If it is crucial to the establishment of relationships of trust that “those with alternative views … [can] articulate their interpretations”, and we take as read that academic communities are, in general, sites of confident and articulate verbal communication, one might naively assume that contemporary universities would handle competing narratives in the change management process relatively effectively. This is a questionable assumption.

Succeeding posts will identify several of these (perhaps fictional) narratives:

• 'Barbarians at the gates': the massifiaction of HE through technology
• 'o tempora! o mores!': the decline in standards caused by technology
• 'Open the pod-bay doors please, HAL': the dangers of technology
• 'The altar of efficiency': technology will make teaching cheaper. Oh, and produce a paperless office
• 'Into something rich and strange': if it's online, it's automatically better